Privacy Policy

At NYspins Casino, we value the trust and confidence of our players. Protecting your personal information is one of our highest priorities, and we are dedicated to handling your data securely, responsibly, and with full respect. This Privacy Policy outlines how we collect, use, and protect your information, ensuring transparency and reliability. We encourage you to read it carefully so you can make well-informed decisions about your experience at our casino.

Data Processing

This Privacy Policy reflects our compliance with gambling regulations, including the way we process players’ personal data. Such processing is essential to provide access to our games and related services.

NYspins Casino is operated by Dama N.V., a company registered in Curaçao, with support from its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.

Your consent to this Privacy Policy is required to use our services. As this document may be updated over time, we recommend reviewing it periodically. Continued use of NYspins Casino indicates your agreement with any future changes.

Collection of Information

We may collect various categories of personal information, including:

  • Registration and Communication Data: Information you provide during sign-up or when contacting us, such as name, email address, phone number, and identification documents.
  • Interaction Records: Logs of conversations and support interactions through live chat, email, or other channels.
  • Transaction and Usage Data: Records of deposits, withdrawals, bets, and general website activity.
  • Compliance Documentation: Documents required for identity verification and to satisfy regulatory requirements.

Usage of Information

The personal information we collect is used for purposes such as:

  • Processing financial transactions and managing bets.
  • Delivering services and providing customer support.
  • Conducting verification and compliance checks.
  • Sending promotional materials (only if you have provided consent).
  • Ensuring compliance with legal obligations, including anti-money laundering rules.
  • Monitoring and preventing fraudulent or unlawful activity.
  • Conducting data analysis to improve our services.

Marketing Communications

With your explicit consent, NYspins Casino may send you promotional offers and information about our products and services. You may opt out at any time through your account settings or by contacting customer support.

Disclosure of Information

We do not sell or rent your personal data. However, we may share it in the following circumstances:

  • Within Our Group: To provide consistent service across affiliated companies.
  • With Trusted Partners: To meet regulatory and compliance obligations.
  • With Third-Party Providers: For secure payment processing, data verification, and technical support.

All disclosures are made under strict confidentiality agreements to safeguard your data.

Data Security and Retention

NYspins Casino employs strong security measures to protect your personal information, in line with all applicable legal standards. Your data will be stored only as long as necessary to meet regulatory obligations, including a minimum of five years after account closure, in compliance with anti-money laundering laws.

Cookies and Tracking

Our website uses cookies and similar tracking tools to enhance your experience. These technologies help us improve site performance, analyze usage, and support marketing activities. You can manage your cookie preferences in your browser settings, though disabling cookies may affect functionality.

Your Rights and Contact Information

As a player, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections or deletion of inaccurate data.
  • Object to your information being used for marketing purposes.

If you would like to exercise these rights or have concerns about data processing, please contact our Data Protection Officer (DPO) via email. Under GDPR, you may also submit a complaint to the relevant supervisory authority.

At NYspins Casino, we are committed to protecting your privacy and ensuring a safe, fair, and transparent gaming environment. For any questions or assistance regarding your personal data, please contact us.